Bet21 Terms and Conditions — Sports Betting Platform Usage Rules

These Terms and Conditions ("Terms") govern access to and use of all services offered by the bet21 platform, available at bet21.click ("Platform"). The Terms form a binding agreement between the member ("you" or "user") and bet21.

By registering, accessing, or using any bet21 service — including Sports Betting, casino games, slots, poker, crash games, and any other feature available on the platform — you confirm that you have read, understood, and agree to all the Terms described herein, as well as the Privacy Policy, VIP Program rules, and any specific terms of active promotions.

Bet21 reserves the right to update these Terms at any time. Material changes will be communicated to your registered email and published on the platform with at least 7 days' notice. Continued use of the services after changes take effect constitutes acceptance of the updated terms.

To create an account on bet21 and use its services, users must meet all of the following requirements:

• Be at least 18 years of age;
• Be a Brazilian resident and hold a valid CPF issued by the Receita Federal;
• Not be included on any active self-exclusion list;
• Provide truthful, accurate, and complete information at the time of registration;
• Have full legal capacity to enter into contracts under Brazilian law.

Each user may hold only one active account on bet21, linked to their CPF. Creating duplicate accounts is strictly prohibited and may result in immediate suspension of all accounts involved, cancellation of bonuses, and withholding of balances pending verification. If you accidentally created a duplicate account, contact support right away via live chat or at suporte@bet21.click.

Bet21 may request verification documents (KYC) at any time, including a photo ID (RG or CNH), proof of address issued within the last 90 days, and proof of the payment method used. Failure to complete KYC within the specified timeframe may result in a temporary withdrawal suspension until verification is finalized.

The user is solely responsible for keeping their account credentials — username and password — secure, and for all activity carried out under their account. bet21 recommends using strong passwords with uppercase and lowercase letters, numbers, and special characters, and enabling two-factor authentication (2FA) in your account settings.

Sharing account credentials with third parties is prohibited and may result in account closure. If you suspect unauthorized access or a compromised password, you must immediately notify bet21 support via live chat or email to request a temporary account freeze while the situation is investigated.

Bet21 will never ask for your password via email, chat, or any other support channel. Any communication requesting your password should be ignored and reported as suspicious to suporte@bet21.click.

Bet21 accepts the following deposit methods, all in BRL, with no currency conversion:

• Pix — instant, available 24/7, including holidays;
• Boleto bancário — cleared within 2 business days of payment;
• Credit and debit card — Visa and Mastercard, processed in up to 30 minutes;
• PicPay — instant processing;
• Mercado Pago — instant processing;
• TED Bank Transfer — Nubank, Itaú, Bradesco, Banco do Brasil, Caixa and other Brazilian institutions, subject to financial system operating hours.

The minimum deposit amount is R$ 20.00. To activate the welcome bonus, your first deposit must be at least R$ 20.00. There is no fixed maximum deposit limit, although bet21 may request additional verification for deposits above R$ 10,000.00 in compliance with Central Bank regulations and anti-money laundering legislation (Law No. 9,613/1998).

All deposits must be made using payment methods solely owned by the member. Deposits from third-party accounts are prohibited and may result in account verification or suspension. bet21 does not charge fees on deposits. Any fees charged by the member's financial institution are the user's sole responsibility.

Withdrawals are processed exclusively via Pix to a bank account held in the member's own name. The minimum withdrawal amount is R$ 30.00. The standard processing time is up to 5 minutes for Pix withdrawals, except in cases requiring additional verification.

To make a withdrawal, members must have completed the identity verification process (KYC), including submission of a photo ID and proof of address. Withdrawals above R$ 10,000.00 per transaction require enhanced verification, with a review period of up to 24 hours.

Withdrawals of bonus-originated balance may only be requested after the applicable rollover has been fully met. Uncleared bonus balance cannot be withdrawn, but real balance (deposits) may be withdrawn at any time, subject to a proportional deduction of the bonus received.

Bet21 reserves the right to hold withdrawals for up to 72 hours for security review when a risk is flagged by the anti-fraud system, without being required to disclose the review criteria. If a withdrawal is held, the member will be notified by email with instructions on any additional documentation required, where applicable.

• Minimum withdrawal: R$ 30.00
• Standard timeframe: up to 5 minutes (Pix)
• VIP Gold limit: R$ 20,000.00 per day
• VIP Diamond Elite limit: R$ 50,000.00 per day
• Standard limit (Bronze/Silver): R$ 5,000.00 per day

Bet21 offers a welcome bonus, free spins, weekly VIP cashback, and occasional promotions throughout the year. Each bonus is subject to specific terms published at the time of the offer. The general terms below apply to all bonuses unless otherwise stated:

• Standard rollover: 5x the bonus amount received, on bets with minimum odds of 1.50 (Sports Betting) or on eligible slots (casino);
• Standard timeframe: 30 calendar days from bonus activation;
• Welcome bonus: 100% match on your first deposit up to R$ 500.00, plus 50 free spins on selected Pragmatic Play slots;
• Free Spins: fixed value of R$ 1.00 per spin, winnings subject to a 5x rollover within 30 days;
• VIP Cashback: 5% to 20% on weekly net losses, credited as bonus balance with a 1x rollover.

A member may receive only one welcome bonus per CPF. Bets with odds below 1.50, live bets with odds below 1.30, and bets on events where the implied probability exceeds 70% on both sides (arbitrage) do not count toward the rollover. bet21 reserves the right to cancel bonuses if abuse is identified, including creating multiple accounts, using VPNs to circumvent geographic restrictions, or any form of manipulation of bonus conditions.

Promotions specific to Brasileirão Série A, Copa do Brasil, Libertadores, UFC, and other competitions may carry different rollover requirements and deadlines, always specified in the corresponding promotion's terms. Visit the Welcome Bonus page for the detailed terms of the current offer.

All bets on bet21 are final once confirmed by the system. Members are responsible for reviewing the bet details — event, market, odds, and stake — before confirming. bet21 does not accept cancellation requests after confirmation, except in the cases covered by these rules.

Event cancellations: if a sporting event is cancelled, suspended, or postponed by more than 24 hours from the original scheduled time, all single bets on that event will be cancelled and the amounts refunded as real balance. For accumulator bets, the affected selection will be treated as void with odds of 1.00, while the remaining selections stay valid.

Odds errors: bet21 reserves the right to correct odds published with a manifest error (a value clearly inconsistent with the market) before or after the event is settled. Bets placed at obviously incorrect odds may be voided and the stake refunded, with no obligation to pay out winnings calculated on the basis of the erroneous odd.

Live betting: live markets are subject to real-time suspensions and odds changes. bet21 is not liable for bets that fail to confirm due to a connection issue on the user's end during live events. Bets placed on live markets after the outcome has already been decided are void.

Football: results are based on the score at the end of 90 regulation minutes plus stoppage time, unless the market states otherwise. Extra time and penalty shootouts do not count toward the main result market. For Copa do Brasil and Libertadores (knockout rounds), specify whether your bet is on the match or the tie — the markets are listed separately on the platform.

MMA & UFC: the bet remains valid regardless of opponent changes up to 24 hours before the event. After that deadline, any change of opponent results in bet cancellation. Specific round markets are settled based on the round in which the fight ends, regardless of how much time has elapsed within that round.

All casino games, slots, crash games, and poker available on bet21 use random number generators (RNG) certified by internationally recognized independent laboratories, including GLI (Gaming Laboratories International) and eCOGRA. The RTP (Return to Player) for all slots is published on each game's page.

Live Casino games are broadcast in real time with professional dealers. In the event of a technical failure during an active round — including stream disconnection, software error, or hardware failure — bet21 reserves the right to declare the round void and refund the amount wagered. Rounds completed before the failure retain their results.

Bets placed with bonus funds in casino games count toward rollover only on slots marked as eligible. Blackjack, roulette, baccarat, and other Live Casino table games do not count toward bonus rollover unless the specific promotion terms state otherwise.

In poker, collusive behavior — agreements between players to manipulate hand outcomes at the expense of other participants — is strictly prohibited and results in a permanent platform ban with forfeiture of the available balance. bet21 actively monitors gameplay patterns to detect suspicious behavior.

The following are strictly prohibited on bet21 and may result in immediate account suspension or closure and, where applicable, referral to the relevant authorities:

• Creating multiple accounts using the same CPF or another person's details;
• Use of bots, automated scripts, or AI software for betting;
• Systematic bonus arbitrage (bonus hunting) in violation of rollover rules;
• Betting both sides of the same event to guarantee a profit regardless of the outcome (abusive dutching);
• Money laundering or use of the platform for any illicit activity covered by Law No. 9,613/1998;
• Platform access by individuals under 18 or by persons included on self-exclusion lists;
• Collusion in poker games or any form of match manipulation;
• Attempting to exploit technical flaws, odds errors, or system vulnerabilities.

Bet21 fully cooperates with Brazilian regulatory and law enforcement authorities in investigations related to any of the above conduct. Balances in accounts closed for conduct violations may be held during the investigation period.

Bet21 handles all members' personal data in compliance with the General Personal Data Protection Law (LGPD, Law No. 13,709/2018). Data collected during registration and use of the platform — including full name, CPF, address, date of birth, banking details, and betting history — is used exclusively to provide the contracted services, meet legal obligations, and improve the platform.

Bet21 does not sell, rent, or share members' personal data with third parties for advertising purposes. Data may be shared with payment processing partners (Pix, boleto, cards), game providers, and, when required by law, with the relevant authorities.

Members are guaranteed the following rights under the LGPD:

• Confirmation that your data is being processed;
• Access to stored data in a clear, readable format;
• Correction of incorrect, outdated, or incomplete data;
• Anonymization, blocking, or deletion of unnecessary data;
• Data portability to another platform;
• Withdrawal of consent at any time.

To exercise any of the rights listed above, contact us at suporte@bet21.click with the subject line "LGPD Rights". bet21 responds to all data rights requests within 15 business days. See the full Privacy Policy for additional details on data collection, storage, and processing.

Bet21 is committed to responsible gambling and provides a full set of tools to help members stay in control of their betting activity. These tools are accessible directly in your account settings, with no need to contact support:

• Deposit limits: set a daily, weekly, or monthly deposit limit. The limit takes effect immediately upon configuration. Reductions apply right away; increases have a 7-day waiting period before taking effect;
• Loss limits: set a loss limit per period. Once reached, new bets are blocked until the period resets;
• Session time limits: receive alerts when you reach the session playtime limit you set;
• Temporary self-exclusion: suspend your account for periods of 30, 60, 90, or 180 days. During the suspension, depositing, betting, or bypassing the block is not permitted;
• Permanent self-exclusion: permanently close your account. This process is irreversible.

Bet21 fully respects self-exclusion requests and processes them immediately. For members seeking professional support for gambling-related issues, we recommend contacting CVV (Centro de Valorização da Vida) at 188 or reaching out to mental health services available through the SUS across Brazil. Visit our Responsible Gambling page for detailed information and additional resources.

Members may request voluntary account closure at any time via live chat or by emailing suporte@bet21.click. Before closure, any available real-money balance will be returned via Pix to the registered key, provided KYC is complete. Uncompleted bonus balances are cancelled with no refund.

Bet21 reserves the right to close or suspend accounts unilaterally in the following cases, without prior notice: violation of any item in section 9 (Prohibited Conduct), providing false information during registration, identification of account use by a person under 18, well-founded suspicion of money laundering or financing of illicit activities, or any other situation that poses a risk to the platform or its members.

In cases of closure due to a conduct violation, balances may be held for up to 90 days for investigation purposes. After that period, balances of verifiably legitimate origin will be returned to the account holder upon full verification.

Bet21 may revise these Terms periodically to reflect operational, legal, or regulatory changes. Significant changes will be communicated by email to the registered address with at least 7 days' notice. Minor changes — such as updates to withdrawal limits or the addition of new payment methods — may be implemented without prior notice, with the new version's effective date recorded in this document.

We recommend reviewing these Terms periodically. The version currently published on this page, showing the "last updated" date at the top, is always the one in effect. Continued use of the platform after any changes constitutes acceptance of the updated terms.

These Terms and Conditions are governed by the laws of the Federative Republic of Brazil, including, without limitation, the Brazilian Civil Code (Law No. 10,406/2002), the Consumer Protection Code (Law No. 8,078/1990), the General Data Protection Law (Law No. 13,709/2018), and applicable legislation governing sports betting and digital entertainment.

The courts of the Comarca of São Paulo, State of São Paulo, are the exclusive jurisdiction for resolving any disputes arising from these Terms, to the exclusion of any other court, however privileged. Before taking legal action, the member must contact bet21 support to attempt an amicable resolution; the platform has 15 calendar days to respond.

For consumer protection matters, members may also contact their state's Procon or use the federal government platform consumidor.gov.br. bet21 is committed to responding to all complaints submitted through that platform within the legally required timeframe.